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Operational Competencies
·
Performance
Standards: The level of performance each Team
Manager sets, and the level of effectiveness in holding self and
others accountable to those standards.
·
Coaching: The process
by which the Team Manager transfers knowledge to others.
·
Priority setting and Organization:
The way in which the Team Manager organizes his/her
administrative workload and his/her method of
making decisions involving multiple priorities.
· Decision-making: The effective prevention or resolution of problems with appropriate involvement of others in that process.
Interactive Competencies
·
Group Facilitation: The
way in which the Team Manager promotes, encourages, and
appropriately shapes the ideas and actions of others, especially in
group situations.
·
Communication: The way
in which the Team Manager ensures that all communications are
effectively organized, presented, and received.
·
Conflict Management:
The approach the Team Manager uses to deal with situations in which
there is conflict, heads off potential conflict.
·
Delegation: The process
by which the Team Manager identifies opportunities and successfully
passes along new responsibilities to the team.
·
Energy & Enthusiasm:
The way in which the Team Manager expresses him/herself to spark and
motivate the team and to model enthusiasm for the team members to
emulate.
·
Initiative:
The way in which the Team Manager approaches opportunities that may
involve either additional work or expressing views that are counter
to popular opinion and encourages initiative in others.
·
Flexibility & Adaptability:
The way in which the Team Manager responds when placed in novel or
ambiguous situations, and how she/he manages daily interruptions and
challenges.
·
Situational Sensitivity &
Responsiveness: The way in which the Team Manager
"reads" group dynamics and the underlying feelings of others, and
how she/he responds to personally sensitive situations.