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TMDC Competencies: An Explanation

Operational Competencies

·         Performance Standards: The level of performance each Team Manager sets, and the level of effectiveness in holding self and others accountable to those standards.

·         Coaching: The process by which the Team Manager transfers knowledge to others.

·         Priority setting and Organization: The way in which the Team Manager organizes his/her administrative workload and his/her method of making decisions involving multiple priorities.

·         Decision-making: The effective prevention or resolution of problems with appropriate involvement of others in that process.

Interactive Competencies

·         Group Facilitation: The way in which the Team Manager promotes, encourages, and appropriately shapes the ideas and actions of others, especially in group situations.

·         Communication: The way in which the Team Manager ensures that all communications are effectively organized, presented, and received.

·         Conflict Management: The approach the Team Manager uses to deal with situations in which there is conflict, heads off potential conflict.

·         Delegation: The process by which the Team Manager identifies opportunities and successfully passes along new responsibilities to the team.

Personal Competencies

·         Energy & Enthusiasm: The way in which the Team Manager expresses him/herself to spark and motivate the team and to model enthusiasm for the team members to emulate.

·         Initiative: The way in which the Team Manager approaches opportunities that may involve either additional work or expressing views that are counter to popular opinion and encourages initiative in others.

·         Flexibility & Adaptability: The way in which the Team Manager responds when placed in novel or ambiguous situations, and how she/he manages daily interruptions and challenges.

·         Situational Sensitivity & Responsiveness: The way in which the Team Manager "reads" group dynamics and the underlying feelings of others, and how she/he responds to personally sensitive situations.